Q. May I use a PO Box address?
A. You may enter a PO Box address in the Billing Street Address field or put the PO Box in the comments box on that same page with an explanation. If your order must ship to a PO Box, please contact Customer Service at [email protected] or 847-963-8100.

Q. How soon will I receive my order?
A. Delivery for most items is 3-4 weeks.

Q. How do I know I placed my order successfully?
A. You will receive an email confirmation acknowledging your order within 24-48 hours. For inquiries please contact Customer Service at [email protected] or 847-963-8100.

Q. May I request a paid receipt for my order?
A. Please contact Customer Service at [email protected] or 847-963-8100.

Q. What is the status of my order?
A. You will receive and email confirming that your order has been placed. Delivery for most items is 3-4 weeks. If you have not received your order after 4 weeks, please contact Customer Service at [email protected] or 847-963-8100.

Q. May I place an order using a Purchase Order on the website?
A. No. Purchase Orders must be faxed to Customer Service at 847-963-8200.