Q. I want to personalize my order, tell me the options and how to place my order
A. Each item has a different minimum quanitity needed for personalization, please go to the product page for details on that product. There is a $50 setup fee to personalize an order, which includes a 1-color imprint. There are 4 options for personalization 1) Keep the logo that is on the product and add your name or logo 2) Use only your hospital logo or design 3) Use a different logo you have seen on our site this year or in past years 4) Let us help you with a custom design. Please email firstname.lastname@example.org and we will immediately email you a custom order form where you can indicate your preference. Every personalized order will receive an emailed proof for your approval.
Q. I saw a product somewhere else that I like but I can't find it on your website
A. We have thousands of other products available. Either call 847-963-8100 or email email@example.com and let us know about the item. If you have a url/website please share that with us so we can be certain to find the exact item.
Q. May I use a PO Box address?
A. You may enter a PO Box address in the Billing Street Address field or put the PO Box in the comments box on that same page with an explanation. If your order must ship to a PO Box, please contact Customer Service at firstname.lastname@example.org or 847-963-8100.
Q. How soon will I receive my order?
A. Delivery for most items is 1-3 weeks. As the event gets closer the delivery time will be reduced to 4-6 business days.
Q. How do I know I placed my order successfully?
A. You will receive an email confirmation acknowledging your order within 24-48 hours. For inquiries please contact Customer Service at email@example.com or 847-963-8100.
Q. May I request a paid receipt for my order?
A. Please contact Customer Service at firstname.lastname@example.org or 847-963-8100.
Q. What is the status of my order?
A. You will receive and email confirming that your order has been placed. Delivery for in-stock items is 2-3 business days. If you have not received your order after 4 weeks, please contact Customer Service at email@example.com or 847-963-8100.
Q. May I place an order using a Purchase Order on the website?
A. No. Purchase Orders must be faxed to Customer Service at 847-963-8200.
Q. When will I receive my backorder?
A. Normally within 1-2 weeks after receiving the initial order.
Q. May I place an order on this website for personalized products?
A. No. Please fax your personalized order to Customer Service at 847-963-8200 or contact Customer Service at firstname.lastname@example.org or 847-963-8100.
Q. What are shipping charges?
A. $4.99 or less = $3.50
$5.00 - $25.00 = $7.50
$25.01 - $60.00 = $9.95
$60.01 - $100.00 = $11.50
$100.01 - $149.99 = $14.95
$150.00 & above = 10% of subtotal.
Within the Continental USA we ship US Mail and UPS Ground.
Alaska, Hawaii, Puerto Rico, US Territories and Canadian orders incur double shipping charges and in most cases are shipped US Mail.
Overseas orders require a third party account number for shipping charges and we charge a $10 handling fee. For inquiries please contact Customer Service at email@example.com or 847-963-8100.
Products are subject to change of style or color based on availability.