Q. May I use a PO Box address?
A. You may enter a PO Box address in the Billing Street Address field or put the PO Box in the comments box on that same page with an explanation. If your order must ship to a PO Box, please contact Customer Service at [email protected] or 847-963-8100.

Q. How soon will I receive my order?
A.  Delivery for most items is 1-3 weeks. As the event gets closer the delivery time will be reduced to 4-6 business days.

Q. How do I know I placed my order successfully?
A. You will receive an email confirmation acknowledging your order within 24-48 hours. For inquiries please contact Customer Service at [email protected] or 847-963-8100.

Q. May I request a paid receipt for my order?
A. Please contact Customer Service at [email protected] or 847-963-8100.

Q. What is the status of my order?
A. You will receive and email confirming that your order has been placed. Delivery for most items is 3-4 weeks. If you have not received your order after 4 weeks, please contact Customer Service at [email protected] or 847-963-8100.

Q. May I place an order using a Purchase Order on the website?
A. No. Purchase Orders must be faxed to Customer Service at 847-963-8200 or emailed to [email protected]

Q. When will I receive my backorder?
A. Normally within 1-2 weeks after receiving the initial order.

Q. May I place an order on this website for personalized products?
A. No. Please fax your personalized order to Customer Service at 847-963-8200 or contact Customer Service at [email protected] or 847-963-8100.

Q. What are shipping charges?
A. $4.99 or less = $3.50
$5.00 - $25.00 = $7.50
$25.01 - $60.00 = $9.95
$60.01 - $100.00 = $11.50
$100.01 - $149.99 = $14.95
$150.00 & above = 10% of subtotal.
Within the Continental USA we ship US Mail and UPS Ground.
Alaska, Hawaii, Puerto Rico, US Territories and Canadian orders incur double shipping charges and in most cases are shipped US Mail.

Our website cannot currently accommodate international orders. To place an international order, please email [email protected] so that we may accurately calculate the international shipping charges.  To ensure timely delivery, international orders should be placed by August 14, 2020..

Products are subject to change of style or color based on availability.