Q. May I use a PO Box address?
A. You may enter a PO Box address in the Billing Street Address field or put the PO Box in the comments box on that same page with an explanation. If your order must ship to a PO Box, please contact Customer Service at service@jimcolemanltd.com or 847-963-8100.

Q. How soon will I receive my order?
A. In-stock items are scheduled to ship from our facility within 2-4 business days.   Please contact us with any special delivery requests.

Q. How do I know I placed my order successfully?
A. You will receive an email confirmation acknowledging your order within 24-48 hours. For inquiries please contact Customer Service at service@jimcolemanltd.com or 847-963-8100.

Q. May I request a paid receipt for my order?
A. Please contact Customer Service at service@jimcolemanltd.com or 847-963-8100.

Q. What is the status of my order?
A. You will receive and email confirming that your order has been placed. Most items will ship within 3-5 business days.  Please contact Customer Service at service@jimcolemanltd.com or 847-963-8100 if you have any questions about the status of your order.

Q. May I place an order using a Purchase Order on the website?
A. No. Purchase Orders must be faxed to Customer Service at 847-963-8200.

Q. When will I receive my backorder?
A. We will ship as soon as possible, normally within 1-2 weeks after receiving the initial order.

Q. May I place an order on this website for personalized products?
A. No. Please fax your personalized order to Customer Service at 847-963-8200 or contact Customer Service at service@jimcolemanltd.com or 847-963-8100.

Q. What are shipping charges?
A. $4.99 or less = $3.50
$5.00 - $25.00 = $7.50
$25.01 - $60.00 = $9.95
$60.01 - $100.00 = $11.50
$100.01 - $149.99 = $14.95
$150.00 & above = 10% of subtotal.
Within the Continental USA we ship US Mail and UPS Ground.
Alaska, Hawaii, Puerto Rico, US Territories and Canadian orders incur double shipping charges and in most cases are shipped US Mail.
Overseas orders require a third party account number for shipping charges and we charge a $10 handling fee. For inquiries please contact Customer Service at service@jimcolemanltd.com or 847-963-8100.
Products are subject to change of style or color based on availability.